The Brand Essential Logo
Refund Policy — I One Two Venture Pte. Ltd.

1.Overview

This Refund Policy applies to all purchases made through The Brand Essential by BWS, a product published and sold by I One Two Venture Pte. Ltd. (UEN 202436101C), incorporated in Singapore.

By completing a purchase, you confirm that you have read and agreed to this policy. We encourage you to review it carefully before buying.

2.Digital Products — No Refund Policy

All products sold through The Brand Essential by BWS are digital downloads. Because digital products are delivered instantly upon purchase and cannot be returned once accessed, we maintain a general no-refund policy.

All sales are final. Once a digital product has been delivered or made available for download, we are unable to offer a refund, exchange, or credit under ordinary circumstances.

This policy is consistent with the nature of digital goods and is applied fairly and consistently to all customers.

3.Exceptions

We will consider a refund request in the following limited circumstances:

  • Technical failure — the product was not delivered or could not be accessed due to a fault on our end, and we are unable to resolve the issue within a reasonable timeframe;
  • Duplicate purchase — you were charged more than once for the same product due to a system or payment processing error;
  • Materially different product — the product delivered is substantially different from what was described at the time of purchase.

Refunds will not be granted for reasons such as a change of mind, failure to read the product description, or circumstances within the buyer's control (e.g. incompatible software, lack of technical knowledge).

4.How to Request a Review

If you believe your situation falls within one of the exceptions above, please contact us within 7 days of your purchase date. Your request should include:

  • Your full name and the email address used at checkout;
  • Your order or payment reference number;
  • A description of the issue and, where applicable, supporting evidence (e.g. screenshots of an error).

Requests submitted after 7 days of purchase will not be considered except in exceptional circumstances.

5.Processing & Timeline

We will review all refund requests and respond within 5 business days. If a refund is approved, it will be processed to the original payment method. Please allow a further 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.

We reserve the right to decline any refund request that does not meet the criteria set out in this policy.

6.Consumer Protection

Nothing in this policy limits or excludes any rights you may have under applicable Singapore consumer protection legislation, including the Consumer Protection (Fair Trading) Act 2003. Where any provision of this policy conflicts with your statutory rights, your statutory rights prevail.

7.Contact Us

For refund requests or any questions regarding this policy, please reach out to us at:

I One Two Venture Pte. Ltd.
2 Peck Seah Street, #02-01
Air View Building
Singapore 079305
UEN: 202436101C
Email: admin@i-onetwo.com

We endeavour to respond to all legitimate enquiries within 5 business days.